Privacy Policy for Tailend Restaurant
At Tailend Restaurant, accessible via tailendrestaurant.com, we are committed to protecting the privacy and personal data of our users, customers, and visitors. We understand the importance of data privacy and security and are fully committed to maintaining transparency in how we handle and process personal information. This Privacy Policy explains how and why we collect, use, disclose, store, and protect your personal data when you interact with our website and related services.
1. Scope of Policy and Data Controller Role
This Privacy Policy applies to all data collected through tailendrestaurant.com, including users who browse our website, make reservations, join our mailing list, contact us for customer service, or otherwise engage with any of our online services or offerings. Tailend Restaurant is the data controller in relation to the processing of your personal data, determining the purposes and means of its processing.
If you have any questions about this Policy or how we use your information, you may contact us at [email protected].
2. Categories of Data We Process
We may collect, store, and process the following categories of personal data:
a) Usage Data
Information automatically collected during your visit to tailendrestaurant.com, including your browser type, IP address, time zone, device identifiers, geographical location, pages visited, date/time of access, and duration of session.
b) Account Data
Personal details that you provide when creating an account or making a reservation or order, such as your full name, email address, phone number, and mailing address.
c) Profile Data
Information related to your preferences, order history, dietary needs, reservation behavior, and service ratings.
d) Communication Data
Details of your communications with us, including messages sent via our contact forms, support inquiries, and customer service conversations.
e) Technical Data
Data about the device and internet connection you use, such as operating system, browser version, IP address, device identifiers, and system configuration.
f) Transaction Data
Details of purchases and payment information, including billing address, card type, payment confirmation, invoicing details, transaction history, and delivery records.
g) Preference Data
Information regarding your choices for marketing communications, product interests, dietary preferences, newsletter subscriptions, and consents or objections to data use.
3. Legal Bases for Processing
Under GDPR, we process personal data on the following lawful bases:
– Contractual Necessity: When processing is necessary to fulfill a contract, such as delivering services, handling payments, or managing reservations.
– Legitimate Interest: To improve our services, analyze traffic, secure our systems, and communicate with users about relevant products and events.
– Consent: When you provide consent for marketing, use of cookies (except essential ones), or unique personalization features.
– Legal Obligation: When processing is required for compliance with applicable laws, such as tax or regulatory obligations.
Under the California Consumer Privacy Act (CCPA), we may collect and use your data for “business purposes” such as order fulfillment, customer service, analytics, and marketing. We do not sell your personal data.
4. Your Data Protection Rights
Subject to applicable laws, you have the following rights regarding your personal data:
– Right to Access: Obtain a copy of your personal data.
– Right to Rectification: Request corrections to inaccurate or incomplete data.
– Right to Erasure: Request deletion of personal data under certain conditions (“right to be forgotten”).
– Right to Restriction: Request restriction of processing when accuracy or legality is contested.
– Right to Portability: Receive your personal data in a structured, commonly used format to transfer it to another provider.
– Right to Object: Oppose processing based on legitimate interests or direct marketing.
– Right to Withdraw Consent: Withdraw previously given consent at any time.
To exercise any of these rights, you may contact us directly at [email protected].
5. Security Measures
We implement appropriate technical and organizational safeguards to ensure the confidentiality, integrity, and availability of your data. These include:
– Data encryption in transit and at rest
– Multi-level access control and authentication
– Regular backups and secure hosting facilities
– Staff training on data protection and role-based access rights
– Firewalls, monitoring, and system updates to prevent unauthorized access
6. International Data Transfers
If your personal data is transferred outside the European Economic Area (EEA), it is protected through appropriate safeguards. These may include:
– Standard Contractual Clauses approved by the European Commission
– Adequacy decisions by the European Commission for specific jurisdictions
– Binding corporate rules and strict contractual undertakings with lawful data processors
We take steps to ensure the receiving entities comply with recognized data protection standards when handling your data.
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless otherwise required by law. Retention timeframes include:
– Account and Transaction Data: 7 years post last interaction for compliance and accounting
– Communication and Support Data: 3 years
– Usage and Technical Data: Up to 2 years, anonymized thereafter
– Marketing and Preference Data: Retained as long as consent remains valid or until revoked
Upon expiration of these periods, data is securely deleted or anonymized.
8. Cookies and Similar Technologies
tailendrestaurant.com uses essential, functional, statistical, and analytical cookies to deliver a personalized and secure user experience.
a) Essential Cookies
Mandatory for website functionality (e.g., session management, form submission).
b) Functional Cookies
Enable features like booking memory, preferred language or region settings.
c) Analytical/Performance Cookies
Allow us to measure traffic, monitor engagement, and improve website performance through aggregated data.
d) Marketing Cookies
With your consent, we use these to present tailored offers, promotions, or reminders based on browsing or purchase behavior.
All cookie usage is compliant with GDPR and CCPA requirements. Non-essential cookies are placed only with your explicit consent.
9. Cookie Management
When you first arrive at our website, a cookie banner allows you to manage your preferences. You may accept all cookies or configure specific types. You can change preferences or withdraw consent at any time by accessing the cookie management tool available on our site.
Browser settings may also be used to block or delete cookies. Please note that some site functionalities may not work correctly if essential cookies are disabled.
10. Children’s Privacy
Our services are not directed toward children under the age of 13. We do not knowingly collect or process personal data from children. If you believe a child has submitted data to us inappropriately, please contact [email protected] so that we can take prompt action to delete the information.
11. Policy Updates
We may update this Privacy Policy to reflect changes in laws, technologies, or our practices. If material changes are made, we will provide prominent notice via tailendrestaurant.com or by direct communication where appropriate. Continued use of our services after changes constitutes acknowledgment of the updated policy.
12. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us via:
Email: [email protected]
We are committed to addressing your inquiries promptly in accordance with applicable laws and regulatory frameworks.
Tailend Restaurant ensures full compliance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Please do not hesitate to reach out with any concerns related to your personal data or this Privacy Policy.