Privacy Policy for Tailendrestaurant.com
1. Introduction
At Tail End Restaurant, accessible via tailendrestaurant.com, we are committed to safeguarding the privacy and personal data of our users, customers, and partners. We recognize the importance of transparency and accountability in the way we collect, use, and protect your information. This Privacy Policy outlines the manner in which Tail End Restaurant processes your personal data in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through your use of tailendrestaurant.com, communications with our support or customer service teams, and transactions completed via our website. Tail End Restaurant is the data controller responsible for determining the purposes and means of processing your personal data. If you have any questions regarding this policy or our treatment of your personal data, please contact us at [email protected].
3. Categories of Data We Process
We collect and process various categories of personal data as part of our operations:
a) Usage Data
Data collected automatically when you access or navigate tailendrestaurant.com, including IP address, browser type and version, time zone setting, operating system, referring/exit pages, session duration, and interaction data including clickstream behavior.
b) Account Data
Details voluntarily submitted by you when registering an account, placing an order, or engaging in correspondence, such as your full name, home or billing address, email address, and telephone number.
c) Profile Data
Information related to your preferences, past orders, dietary requirements, customer habits, and on-site behavior, including product or menu item interests and feedback submitted.
d) Communication Data
Records of communications with our customer service team, including emails, live chat history, complaint records, and other contact forms or support requests submitted through tailendrestaurant.com.
e) Technical Data
This includes device identifiers, hardware model, operating system and version, browser plug-in types, screen resolution, and system configurations collected via cookies or other tracking technologies.
f) Transaction Data
Details of purchases, including payment confirmations, transaction timestamps, delivery instructions, and physical addresses used for product or food delivery.
g) Preference Data
Data indicating your marketing preferences, communication consents, and selections regarding promotional content and special offers.
4. Legal Bases for Processing
In accordance with GDPR and CCPA, we process your personal data under the following lawful bases:
– Consent: When you explicitly provide consent for specific processing activities, such as subscribing to email newsletters.
– Contractual Obligation: When processing is necessary for the performance of a contract, such as fulfilling your food or product orders.
– Legitimate Interests: For the improvement of services, fraud prevention, and direct marketing related to your existing customer relationship.
– Legal Compliance: When required to comply with applicable legal obligations or government requirements.
5. Your Rights
Depending on your jurisdiction, you have certain rights over your personal data:
a) Right of Access
You have the right to request confirmation as to whether your personal data is being processed and to access such data.
b) Right to Rectification
You may request the correction of inaccurate or incomplete personal data we hold about you.
c) Right to Erasure
Also known as the “right to be forgotten,” permitting you to request deletion of your personal data, subject to retention requirements.
d) Right to Restriction of Processing
You may request that we suspend processing of your personal data where you object to its accuracy or usage.
e) Right to Data Portability
You have the right to receive personal data you provided to us in a structured, commonly used, machine-readable format and transmit it to another controller.
To exercise any of these rights, please contact us by email at [email protected]. We will respond in accordance with applicable laws.
6. Security Measures
We implement robust technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include:
– Data encryption (SSL/TLS) during data transmission
– Role-based access controls and multi-factor authentication for employee access
– Secure data backup and disaster recovery processes
– Regular security audits and penetration testing
– Staff training on data security and privacy best practices
7. International Transfers
Where necessary, your personal data may be transferred and processed in countries outside of the European Economic Area (EEA). These transfers are conducted in compliance with data protection laws, utilizing standard contractual clauses approved by the European Commission or ensuring that recipient countries benefit from adequacy decisions.
8. Data Retention
We retain personal data for only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. General retention periods include:
– Account and Transaction Data: Retained for up to seven (7) years for tax and contractual obligations.
– Communication and Support Messages: Retained for up to five (5) years for service quality assurance.
– Marketing and Preference Data: Retained until you withdraw your consent or opt out.
– Usage and Technical Data: Retained for up to two (2) years for analytical and security purposes.
After expiration of these periods, data is either securely deleted or anonymized.
9. Cookie Policy
tailendrestaurant.com uses cookies and similar tracking technologies to enhance your browsing experience. Categories of cookies include:
– Essential Cookies: Necessary for site functionality and user authentication.
– Functional Cookies: Allow the site to remember choices you have made, such as saved addresses or language preferences.
– Analytical Cookies: Collect anonymized data on website traffic, navigational patterns, and performance problems.
– Performance Cookies: Measure and improve the speed and responsiveness of our website based on aggregate user behavior.
10. Cookie Management and Compliance with GDPR & CCPA
Upon your first visit to tailendrestaurant.com, you will be presented with a cookie consent banner allowing you to accept or customize which cookies are used during your visit. You may also revisit cookie preferences through browser settings or by using our Cookie Settings feature available on the site.
Under GDPR and CCPA, you have the right to opt out of non-essential cookies. When applicable, your preferences will be stored via consent logs to demonstrate compliance.
11. Special Protections for Children Under 13
We do not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have inadvertently collected such information without appropriate consent, we will take immediate steps to delete the data from our records. Parents or guardians who believe their child may have submitted personal data may contact us at [email protected].
12. Policy Updates & User Notifications
We reserve the right to amend this Privacy Policy to reflect changes in law, technology, or business practices. We encourage users to periodically review this page for updates. Material changes may be communicated to you via prominently placed announcements on tailendrestaurant.com or direct contact methods, such as email, where appropriate.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data protection rights, please contact us at:
Email: [email protected]
Website: www.tailendrestaurant.com
Tail End Restaurant is committed to full compliance with applicable data protection laws. We value your trust and take all necessary steps to ensure your data is handled responsibly and transparently. For all privacy-related inquiries, we welcome you to contact us directly.